Revocation

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last item.

In order to exercise your right of withdrawal, you must contact us (HELFE GmbH & Co KG / Alexander Heller / Runastraße 86 / 6800 Feldkirch / T: +43 (0) 5522 728 35 / E: office@helfe.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must send the goods immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract to HELFE GmbH & Co KG / Alexander Heller / Runastraße 86 / 6800 Feldkirch / T: +43 (0) 5522 728 35 / E: office@helfe.com. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

If you would like to cancel the contract, please fill out this form and send it back to:

HELFE GmbH & Co KG
Runastraße 86
6800 Feldkirch
Austria

Telephone: +43 (0) 5522 728 35
E-mail: office@helfe.com